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Shipping Information

Overview:

  1. Shipping
  2. Delivery time
  3. Free shipping
  4. Packing
  5. Import Duty
  6. Shipping Destinations


1. Shipping:

Conversion World does ship to (nearly) everywhere in the world. We do for example ship to the EU, the UK, the USA, Canada and Australia. A complete list of Locations to where we ship can be found below.

We do offer these shipping services and packaging’s, prices are per order:

For German customers we offer:

For European customers we offer:

For other customers:

As you can see above we do offer various methods of trackable shipping. With Hermes and DHL those tracking services work very well. You will be able to track your order at all times and will get updates regularly. With the German post however, the quality of the tracking service will very much depend on how close the German post and the post service in your country work together. At worst, you will only get a status update once your order has arrived in the country you live in.

If you choose a trackable shipping method, you will get your tracking number together with your invoice.



2. Delivery time:

Delivery times are determined by two factors. The time we need to process your order and the shipping time itself. We strive to process and dispatch all orders as fast as possible of course and normally processing times are about 5-7 working days. Please note however that we are the smallest of companies currently and that unexpected events or a high number of incoming orders can prolong processing times significantly. (We know that sucks to be honest and we are working very hard already to become more professional in that regard, but with our current manpower there is only so much we can do about it.) We will start processing your order once we received full payment.

Shipping times depend on the shipping destination. In general, shipping times will increase the further afar you live from Germany, where we are located. Find examples for average shipping times (excluding handling times) below.

Please keep in mind that, especially with delivery to a location outside of the European Union, the delivery of your order could be delayed if it should get stuck in your countries custom controls.



3. Free Shipping:

If you order products for a total of or more, your order qualifies for free shipping. We will decide what packaging and shipping services will be used for each order individually, but normally we will ship your order in a small carton with the German post.

If your order qualifies for free shipping, you can of course still add a tracking service to your order. In that case you will only have to pay the cost for the tracking service of course, which will be .

If your order qualifies for free shipping (by the German Post) you might want to consider upgrading to shipping by Hermes Parcel or DHL Parcel. Shipping won´t be free with those services anymore, but the prices for those services will be reduced by the value of the shipping service you would get for free, . The so reduced shipping cost for shipping by Hermes Parcel will be and for shipping by DHL parcel. You will be able to choose those options in the shipping selection menu in your shopping cart.

If you order products for a total of or more and do not choose shipping by Hermes or DHL, we will add a German post tracking service to your order free of charge.



4. Packing:

We do pack all orders as carefully as possible and use various means to protect your products from taking damage during transportation. We use stable cardboard cartons to start with and pack your products in small pressure lock bags that we additionally fill with soft foam flakes. Once those bags are in the cartons the cartons are than filled with shipping peanuts.

And what if your order should arrive damaged nonetheless? Well, simply inform us about the damages (please email to: info@conversionworld.de) and we will most likely send you replacements for the broken parts immediately and at our expense of course. (It will speed up this process if you send us pictures of the broken bitz together with your declaration of damage right away, because before replacing any broken parts we will most likely ask for such pictures anyways.)



5. Import Duty:

Conversion World is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges may incur if you order from outside Germany or the EU.



6. Shipping Destinations:

We do ship to these countries and destinations exactly:

If you should find that your country isn´t on that list, feel free to write us to info@conversionworld.de and ask if we can add your country to the list as well. As long as the carriers we use will deliver to your country, we will add it to the list immediately, enabling you to order with us.




*Every term written in italics is a trademark of a company other than Conversion World. Those trademarks are used in this webshop to describe compatibilities only. Conversion World does not challenge those trademarks in any way. All rights are reserved with their respective owners. See the Trademark information for further information.

¹ All prices shown do not include any customs or import duties. If goods are to be delivered to a customer within the EU, prices shown do include 19% VAT. If goods are to be delivered to a customer outside the EU, prices do not include any VAT. All prices are plus shipping costs.



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